Westace payments: funding your account and cashing out

• Westace
• Westace payments

Westace supports account funding through credit or debit cards and bank transfers, with crypto deposit bonuses also available for eligible crypto funding. Withdrawals follow a separate route, with the financial department processing requests within three business days and withdrawal ceilings linked to each VIP level.

Ways to fund your Westace account

Our available funding routes include credit and debit cards and bank transfers. We also offer separate crypto welcome bonuses in USDT for casino and sportsbook customers, although the payout process remains governed by the account’s withdrawal terms.

The amount you can deposit is set by our minimum and maximum deposit policy. The account screen shows the limits that apply when you open the deposit section, so check the amount before confirming a transfer. Any crypto funding also needs to meet the standard account and bonus conditions that apply to your chosen payment route.

How a deposit reaches your balance

A deposit starts when you choose your funding route and enter the amount. Complete the payment instructions for that route, then allow the provider or bank to confirm the transaction before checking your balance.

1. Open the deposit section from your Westace account.
2. Select the funding route you want to use.
3. Enter an amount within the displayed deposit limits.
4. Confirm the transfer using the instructions shown for that route.
5. Check the account balance once the payment has cleared.

Requesting money from your Westace account

Withdrawals are requested through the cashier in your account. Select the eligible payout route, enter the amount and submit the request for review by our financial department.

1. Open the cashier and choose the withdrawal section.
2. Select an available payout method and enter the amount.
3. Submit the request for processing.
4. Complete any requested identity checks before the funds are released.
5. Track the request until it is paid, while keeping the number of pending requests within the account limit.

Our account can hold a maximum of three pending withdrawal requests at one time. This limit applies across the active payout requests on your account and may affect the sequence in which further withdrawals are handled.

How long a Westace withdrawal takes

Our financial department processes withdrawal requests within three business days after the request is made, or within three business days after your previous withdrawal request has been paid. Processing takes place between 6am and 5pm GMT, Monday to Friday.

The stated window begins from the request stage and may depend on whether your documents are complete. A verification request must be answered within 30 days; once the request has been answered in full, document checks usually take 10 days. Weekend processing is outside the financial department’s Monday-to-Friday hours.

Withdrawal limits by VIP level

Your daily and monthly withdrawal ceilings depend on the VIP level attached to your account. The limits apply separately, so meeting the monthly ceiling does not remove the daily restriction.

VIP level	Daily limit	Monthly limit
Leather	500 EUR	5,000 EUR
Silver	500 EUR	5,000 EUR
Gold	1,000 EUR	10,000 EUR
Sapphire	1,500 EUR	15,000 EUR
Ruby	2,000 EUR	20,000 EUR

Fees, wagering conditions and dormant accounts

Your deposited funds and winnings carry a x1 minimum rollover before withdrawal. If the amount wagered from those funds is lower than the deposit amount, our withdrawal terms allow us to cancel the winnings and retain a commission of 10%, with a minimum of 0.5 EUR.

Accounts funded by bank card or bank transfer can attract a 15% commission in the same circumstance. We also require a minimum monthly wagering threshold of 20 EUR and may decline a withdrawal request if that threshold has not been met during the calendar month containing the request.

Withdrawing before the applicable bonus wagering requirement is complete voids the bonus and any winnings derived from it. An account left inactive for 180 days may also incur a monthly administration fee of 5 EUR.

Identity checks before a payout

Verification may require a certified identity document, proof of residence, proof of ownership and transaction histories for the payment methods used. Bank or credit and debit card statements may be included in those records. We may also carry out a phone call or face verification.

Send every requested document within 30 days of the request. An incomplete response restarts the practical wait, so keep the request, supporting records and payment history together when you respond.

When a payout is delayed or declined

A request may wait when documents remain outstanding, the monthly wagering threshold has not been met or earlier pending requests have not been completed. Our three-request limit can also affect how quickly a new request enters processing.

Contact our support team at [email protected] with the transaction date, amount, selected route and any request reference shown on screen. That information allows the team to trace the payment and identify the exact condition affecting it.

Keep gambling within your limits

Payment controls do not make gambling a form of income. If your play stops feeling like entertainment, use GamStop to take a national self-exclusion break. Free and confidential support is available through GamCare on 0808 8020 133, while BeGambleAware provides further information.

Access to this site is restricted to persons aged 18 and over (18+). We want your play to stay enjoyable – for free, confidential support, visit BeGambleAware.org.

Frequently asked questions